Software cancellation and refund policy

1. Scope

This policy applies only to the software and SaaS products of CAPDESIS S.A. DE C.V. published atcapdesis.com/software: CapMenu, CapTienda, CapLiving, CapGym, IngenieriaTracker, Formulae and Fragantia. Everything sold in that section is software: access is delivered digitally, by subscription or by a one-time digital purchase.

2. Who we are

CAPDESIS S.A. DE C.V., with tax ID (RFC) CAP2110299Q0 and address at Guamuchil 118, Colonia Pedregal de Santo Domingo, Alcaldia Coyoacan, Mexico City, ZIP 04369, Mexico. Contact: contacto@capdesis.com, WhatsApp +52 55 6186 9139. Published prices include VAT (IVA) unless stated otherwise.

3. Cancelling a subscription

You may cancel at any time from the product account or the billing portal. Cancelling stops the next renewal and access continues until the end of the period you already paid for. There is no cancellation penalty. Subscriptions bought through App Store or Google Play are cancelled in that store and follow its policies.

4. Refunds

Processed payments are not refunded automatically. We review and refund where it applies:

• Duplicate or incorrect charges.
• Technical inability to provide the service attributable to CAPDESIS.
• Any other case required by applicable law.

This policy does not limit non-waivable consumer rights under the Federal Consumer Protection Law of the United Mexican States.

5. Statutory revocation

For distance purchases covered by article 56 of the Federal Consumer Protection Law, consumers may revoke consent during the 5 business days after delivery of the goods or signing of the contract, whichever happens last. Notify us at contacto@capdesis.com or use another verifiable method allowed by law. When revocation applies under that article, the price paid is refunded.

For services, article 56 revocation does not apply if the service performance date is 10 business days or less from the date of the purchase order. Digital access alone is not a blanket exception for every software purchase.

CAPDESIS commercial benefit. For web purchases made directly with CAPDESIS, we keep the same 5 business day window from activation of access or signing the contract, whichever happens last, to revoke the purchase and receive a refund of the price paid, even if the service starts immediately or within 10 business days of the order. This includes services with immediate digital access. This benefit is separate from the refunds in section 4: we will also continue to address duplicate or incorrect charges, technical inability attributable to CAPDESIS, and other cases required by applicable law.

6. How to request a refund

Email contacto@capdesis.com from the address on your account with the transaction identifier, date, amount and reason. Do not send full card numbers or passwords. We confirm receipt and tell you the outcome of the review.

7. Processing

When a web charge refund is approved, the external payment processor issues it to the original payment method. How long it takes to appear depends on the payment processor, your bank and the payment method. CAPDESIS S.A. DE C.V. is the seller. Cancelling a subscription and requesting a refund are two separate requests.

8. Governing law

This policy is governed by the laws of the United Mexican States, with venue inMexico City. See also theSoftware terms of use and theSoftware privacy notice.