Refunds and returns

Draft for review by the operator and accountant before publication as final terms.CAPDESIS S.A. DE C.V. sells software, consulting, development and training services, and may supply technology equipment. This page covers transactions where CAPDESIS is the seller. Purchases made directly from another store or platform follow that seller's terms.

1. Price, delivery and performance

An accepted quote or order must state the product or service, price and currency, whether VAT is included, payment terms, any shipping charge, and the delivery date or period. Software is delivered through digital access after payment confirmation. Consulting, development and training follow the schedule and deliverables agreed in writing. For physical equipment, the order must specify destination, shipping and acceptance terms before payment.

2. Cancellations

Request cancellation by email before delivery or before service begins. We will review costs already committed and the order or contract terms without limiting non-waivable consumer rights. For software subscriptions, see the specific cancellation and refund policy. Cancelling renewal does not automatically refund a period already paid for.

3. Physical equipment returns

If equipment arrives damaged, incomplete or different from the order, tell us on receipt or as soon as you find the problem. Include the order number, date, description and evidence. Ask for shipping instructions and return authorization before sending it back. We will review repair, replacement or refund as appropriate under the warranty, contract and applicable law. The return period, return shipping cost and exceptions for a sale must be clear in its order before payment; this draft sets no universal period for all equipment.

4. Refund requests and processing

Email contacto@capdesis.com from the purchase address with the order or transaction number, date, amount and reason. Do not send full card numbers or passwords. We will confirm receipt and communicate the result of our review. If a full or partial refund applies, we will process it through the original payment method when possible. The time to appear depends on the bank and payment method. Duplicate or unrecognized charges receive a specific review.

5. Seller and contact

CAPDESIS S.A. DE C.V., C Guamuchil 118, Pedregal de Santo Domingo, Coyoacán, Mexico City, Mexico. Email: contacto@capdesis.com. Phone: +52 55 5619 1018. The operator must confirm whether this contact address is also the fiscal address before publication.