Refunds and returns

CAPDESIS S.A. DE C.V. sells software, consulting, development and training services, and may supply technology equipment. This page covers transactions where CAPDESIS is the seller. Purchases made directly from another store or platform follow that seller's terms.

1. Price, delivery and performance

An accepted quote or order must state the product or service, price and currency, payment terms, any shipping charge, and the delivery date or period. Published prices include VAT (IVA) unless stated otherwise. Software is delivered through digital access after payment confirmation. Consulting, development and training follow the schedule and deliverables agreed in writing. For physical equipment, the order must specify destination, shipping and acceptance terms before payment.

Statutory revocation. For distance sales covered by article 56 of the Federal Consumer Protection Law (LFPC), consumers may revoke consent during the 5 business days after delivery of the goods or signing of the contract, whichever happens last. Notify us atcontacto@capdesis.com or use another verifiable method allowed by law. When revocation applies under that article, the price paid is refunded. For services, this statutory revocation does not apply if the service performance date is 10 business days or less from the date of the purchase order.

CAPDESIS commercial benefit. Even where that statutory service exception applies, we keep the same 5 business day window to revoke a distance purchase and receive a refund of the price paid. This includes services starting within 10 business days of the order and services with immediate digital access. For services, the window runs from the start of service or signing the contract, whichever happens last. This benefit does not remove other applicable consumer rights or the other refunds offered by this policy.

2. Cancellations

Request cancellation by email before delivery or before service begins. We will review costs already committed and the order or contract terms without limiting non-waivable consumer rights. For software subscriptions, see the specific cancellation and refund policy. Cancelling renewal does not automatically refund a period already paid for.

3. Physical equipment returns

If equipment arrives damaged, incomplete or different from the order, tell us on receipt or as soon as you find the problem. Include the order number, date, description and evidence. Ask for shipping instructions and return authorization before sending it back. We will review repair, replacement or refund as appropriate under the warranty, contract and applicable law. The return period, return shipping cost and exceptions for a sale must be clear in its order before payment. This policy sets no universal commercial return period for all equipment.

4. Refund requests and processing

Email contacto@capdesis.com from the purchase address with the order or transaction number, date, amount and reason. Do not send full card numbers or passwords. We will confirm receipt and communicate the result of our review. If a full or partial refund applies, we will process it through the original payment method when possible. The time to appear depends on the bank and payment method. Duplicate or unrecognized charges receive a specific review.

5. Seller and contact

CAPDESIS S.A. DE C.V., with tax ID (RFC) CAP2110299Q0 and fiscal address at Guamuchil 118, Colonia Pedregal de Santo Domingo, Alcaldia Coyoacan, Mexico City, ZIP 04369, Mexico. Email: contacto@capdesis.com. WhatsApp: +52 55 6186 9139. Phone: +52 55 5619 1018.